Southern University of Science and Technology
Department of Information Systems and Management Engineering, College of Business
Associate Professor 2021 - Present
Singapore Management University
Operations Management Group, Lee Kong Chian School of Business
Assistant Professor 2014 - 2020
University of Minnesota
Ph.D. Industrial and Systems Engineering 2014
M.Sc. Industrial and Systems Engineering 2010
Hong Kong University of Science and Technology
B.Eng. Electronic Engineering 2008
Operational System Analysis and Control
Practice-Based Operational Design and Optimization
Data-Driven Research on Socially Responsible and China-Focused Operations
Business Operations Innovation and Development
决策咨询专报 国务院办公厅 录用 2022
Third Place, CSAMSE Practice Award Competition 2021
学生优秀论文奖(指导学生), 中国运筹学会行为运筹与管理分会 2021
优胜奖(赛会最高奖项), 春晖杯中国留学人员创新创业大赛 2020
First Place IIE Pritsker Doctoral Dissertation Award 2015
First Place INFORMS-ENRE Student Paper Competition 2013
Honorable Mention, POMS-HK Student Paper Competition 2013
Southern University of Science and Technology
Innovative and Entrepreneurial Thinking (Undergraduate)
Singapore Management University
Service Process (Undergraduate)
Game Theory (Undergraduate)
Probability (PhD)
Offering Free Upgrades Even before Stocks Run out: The Value of Proactive Upgrades.
Manufacturing & Service Operations Management. 2022 Forthcoming.
(with David Chen & Christopher S Tang & Huihui Wang & Yimin Yu).
Divide and Conquer: A Hygienic, Efficient, and Reliable Assembly Line for Housekeeping.
Manufacturing & Service Operations Management. 2022 Forthcoming.
(with Xiao Alison Chen & Jianghua Zhang).
Impact of Penalty Cost on Customers' Booking Decisions.
Production and Operations Management. 2021 30(6):1603-1614.
(with Daniel Zhuoyu Long & Chi Xie & Jianghua Zhang).
Flexibly Serving a Finite Number of Heterogeneous Jobs in a Tandem System.
Production and Operations Management. 2020 29(6):1431-1447.
(with Yun Fong Lim & Bingnan Lu & Wenjia Zhang).
Managing Production-Inventory Systems with Scarce Resources.
Manufacturing & Service Operations Management. 2017 19(2):216-229.
(with Saif Benjaafar & David Chen).
Service Systems with Finite and Heterogeneous Customer Arrivals.
Manufacturing & Service Operations Management. 2014 16(3):365-380.
(with Saif Benjaafar & Oualid Jouini).
