Associate Professor |School of Business   Research Group

Qiao-Chu He joined the SUSTech Buisness School in 2019. His main research area is operations management, and in particular, service and information systems. Applications domains include smart-cities OM, innovative marketplace, socially responsible and sustainable operations. His major research methodologies include games with incomplete information, stochastic models, applied optimization.

Personal Profile

Employment History:
2018-2019 Visiting Assistant Professor Hong Kong University of Science and Technology
2016-2019 Assistant Professor University of North Carolina, Charlotte, USA
2015 Data Scientist @WalmartLabs, Sunnyvale, USA
2014 Research Intern Schlumberger-Doll Research, Boston, USA


2011-2016 Ph.D. in Operations Research, University of California, Berkeley, USA
2007-2011 B.Eng., Tsinghua University, Beijing


Operations Management


At SUSTech:

2019 Fall Mathematical Foundations for FinTech

2019 Fall Data-Driver Service Operations Management


IEDA 4130 Simulation, Instructor

IEDA 3302 E-Commerce Technology and Applications

IEDA 4410 Data-Driven Supply Chain Management, Instructor

IEDA 4200 Design of Logistics and Production Systems, Instructor

At University of North Carolina, Charlotte:

SEGR 3105 Computational Method for Engineers II (Data Analytics in R), Instructor

SEGR 2105 Computational Method for Engineers I (Java Programming and Algorithms), Instructor

At University of California, Berkeley:

IEOR 252 Service Operation Management (Graduate), Teaching Assistant

IEOR 241 Data Analysis and Risk Management (Graduate), Graduate Student Instructor

IEOR 263 Applied Stochastic Process (Ph.D. Course), Graduate Student Instructor

IEOR 267 Queueing Theory (Ph.D. Course), Teaching Assistant

IEOR 172 Probability Theory (Undergraduate), Graduate Student Instructor

IEOR 268 Applied Dynamic Programming (Graduate), Teaching Assistant

Publications Read More

Journal Publications:

Smart-Cities OM and Innovative Marketplace

"Beyond Rebalancing: Crowd-Sourcing and Geo-Fencing for Shared-Mobility Systems," with Tiantian Nie, Yun Yang and Zuo-Jun Shen. Under revision at Production and Operations Management. New version available at SSRN:

"Competitive Spatial Pricing for Urban Parking Systems: Network Structures and Asymmetric Information," with Yuguang Wu and Xin Wang. Available at SSRN:

Qiao-Chu He, Ying-Ju Chen, and Rhonda Righter. “Learning with projection effects in service operations systems.” Production and Operations Management, accepted.

Aditya Prakash, Qiao-Chu He and Xiang Zhong. “Incentive-driven readmission management with patients facing compliance barriers." IIE Transactions on Healthcare Systems Engineering, accepted.

Qiao-Chu He, and Ying-Ju Chen. “Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers." Operations Research Letters 46, no. 1 (2018): 134-137.

Qiao-Chu He, and Ying-Ju Chen. "Dynamic pricing of electronic products with consumer reviews." Omega, the International Journal of Management Science (2017).

Qiao-Chu He. “Virtual items trade in online social games." International Journal of Production Economics 187 (2017): 1-14.

“On-demand service delivery under asymmetric information: priority pricing, market selections and horizontal substitutions," with Xiaoshuai Fan, Ying-Ju Chen and Hai Yang. Submitted.

“On-demand ride-sourcing services acting as both complement and substitution to public transits", with Jintao Ke, Zheng Zhu and Hai Yang. Submitted.

"Coopetition between public transit and ride-souring services", with Zheng Zhu, Ailing Xu and Hai Yang. Work in progress.

“Strategic Communications for E-Consults in Primary-Specialty Care Referrals ," with Ailing Xu, Aditya Prakash and Xiang Zhong. Submitted.

“Dynamic Re-balancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching." With Zhi Pei and et. al., submitted.

Socially Responsible and Sustainable/Global Operations

Qiao-Chu He, Ying-Ju Chen and Zuo-Jun Shen. “On the formation of producers’ information-sharing coalitions,” Production and Operations Management (2018).

“Smart Energy Storage Management via Information System Design”, with Yun Yang, Lingquan Bai and Baosen Zhang. Energy economics, accepted.

Qiao-Chu He and Tao Hong. “Integrated facility location and production scheduling in multi-generation energy systems." Operations Research Letters 46, no. 1 (2018): 153-157.

“A better buy-one-give-one business model,” with Pi-Ying Yen, Ying-Ju Chen. R&R at Naval Research Logistics.

“Mitigating poverty through solar panels adoption under public-private partnership,” with Zhuo Feng and Guangrui Ma. R&R at Naval Research Logistics.

“Selling investment goods in developing economies with present-biased consumers,” with Ying-Ju Chen and Zuo-Jun Shen. Working paper.

"To Renegotiate or Not in Global Infrastructure Projects? The Impact of Loss Aversion," with Zhuo Feng and Yiwen Zhang. Submitted.

“Poverty Mitigation via Solar Panel Adoption: Smart Contracts and Targeted Subsidy Design,” with Qiaozhen Guo and et al., summitted.

Data Analytics

“Difficulty-Aware Embedding of Complementary Networks". Submitted.

Implicit regularization via Hadamard product over-parametrization in high-dimensional linear regression, submitted . [arXiv]

Yang, Yun, Qiaochu He, and Xiaolin Hu. "A compact neural network for training support vector machines." Neurocomputing 86 (2012): 193-198.

Zhang et al. "A study on the method for cleaning and repairing the probe vehicle data." IEEE Transactions on Intelligent Transportation Systems 14, no. 1 (2013): 419-427.

Lab members Read More

Join us

Name of College: School of Business


Masters and Doctorate Degree Programs

Business Intelligence and Big Data Management(affiliated to the Math Department’s Masters and Doctorate Programs)



The school currently has 11 faculty members in the department of Information Systems and Management Engineering (ISME) (Finance department has its own introduction)

1 Distinguished Professor honored by the Ministry of Education of China

1 National Distinguished Expert

3 Shenzhen Peacock Talents

1 National High-level Talents

10 Overseas Returned Professors

More than 30% of faculty are international faculty members with overseas citizenship.

100% have overseas PhD or overseas full-time working experience

9 Graduated from Top 50 Universities of the world (based on QS/Times ranking)




Founded in October 2018, the School of Business of the Southern University of Science and Technology is an elite business school with a strategic vision and a strong emphasis on innovation, open-mindedness, international impact, and interdisciplinary research. The School of Business offers master’s & doctoral programs “Business Intelligence and Big Data Management” as well as non-degree programs at the executive level.

All of the faculty members of the School of Business have international backgrounds with frontier business research. 9 out of 11 faculty members graduated from the top 50 universities of the world based on QS/Times ranking. In the past two years, faculty members have published more than 20 journal articles in top-tier business journals, including UTD journals, such as Management Science, Production and Operations Management, Operations Research, Journal of Management Information System, and JAIS.

The School of Business aims to cultivate interdisciplinary talents with technical and analytical skills to meet the demand of the digital economy and Internet industry in the Great Bay Area, especially in Shenzhen. The School of Business works closely with leading companies to provide plenty of opportunities for students to enhance practical skills. Besides, the School of Business collaborates with top international business schools such as HEC-Paris to envision students with global perspectives and study experience.


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